Cancellation Policy
4 Bedroom House, 9 Brookside, Derby
Cooling Off Period
This property allows you to cancel your booking within 7 days of making your deposit payment. Applying for cancellation within this cooling-off period means you will get your full deposit refund and will be released from the contract.
No Visa, No pay
Your booking can be cancelled for free if you are unable to get your travel Visa.
No Place, No Pay
Your booking can be cancelled for free if you are unable to meet academic requirements of your university of choice.
Course Cancellations Covered
Your booking can be cancelled for free if your course is cancelled.
Flexible start date
If your course start date is delayed, you will only pay from the date teaching begins.
Travel Restrictions Covered
Your booking can be cancelled for free if you are unable to travel to the UK due to government travel restrictions.
Full Policy
CANCELLATION POLICY
If you accept an offer of accommodation online, or by signing a Tenancy Agreement, then decide you wish to cancel the contract, there are some circumstances where you can cancel the booking.
Cancelling within the Initial Cancellation Period (‘Cooling Off Period’)
You can cancel your tenancy agreement for up to 7 calendar days after the date of the booking, which is known as the Initial Cancellation Period, or ‘Cooling Off Period’.
Providing your booking is cancelled within this Initial Cancellation Period, we will refund your full security deposit.
Please note, refunding the deposit after cancelling the booking may take a number of weeks depending on where it is up to in the process of securing it with the tenancy deposit scheme. If it has already been issued to the tenancy deposit scheme at the point of cancellation, they work to their own timeline and we cannot influence the speed of the refund from them.
Providing your booking is cancelled within this Initial Cancellation Period, we will refund your full security deposit.
Please note, refunding the deposit after cancelling the booking may take a number of weeks depending on where it is up to in the process of securing it with the tenancy deposit scheme. If it has already been issued to the tenancy deposit scheme at the point of cancellation, they work to their own timeline and we cannot influence the speed of the refund from them.
Cancelling after the Initial Cancellation Period (‘Cooling Off Period’)
1ST YEAR APPLICANTS AND 1ST YEAR POSTGRADUATE STUDENTS
NO PLACE, NO PAY:
If you are a prospective first year Undergraduate or Postgraduate student and your offer of a place at your preferred University or Higher Education Institution is withdrawn by the University or Higher Education Institution because you do not achieve the required entry grades, you may be eligible to be released from this agreement.
You must provide written evidence from the University that you do not have a place within 3 calendar days of your results being published (and no later than 28th August, whichever date is sooner). We will release you from the contract without penalty and refund the deposit paid.
You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different university because you have exceeded your expected grades.
To apply to be released from this agreement in the circumstances referred to above, you must:
You must provide written evidence from the University that you do not have a place within 3 calendar days of your results being published (and no later than 28th August, whichever date is sooner). We will release you from the contract without penalty and refund the deposit paid.
You may also be eligible to be released from this agreement if you are a prospective first year Undergraduate student and you choose to go to a different university because you have exceeded your expected grades.
To apply to be released from this agreement in the circumstances referred to above, you must:
- send an email from the email account you booked with to your property email address if already in residence confirming that you wish to cancel your booking, stating your full name, details of the property booked;
- send the written rejection letter from your chosen university/college or UCAS, a screen shot of your UCAS status which confirms that the required results were not achieved, or a copy of the proof of acceptance of your new university by UCAS adjustment.
These document(s) must be received by us within 3 calendar days (and no later than 28th August, whichever date is sooner) from the date your results are published.
On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement and process the refund of your deposit in full within 30 days.
If you fail to provide the information within 3 days, you will be required to provide 4 weeks’ notice and will remain liable for any rent due during this notice period.
On receipt of the required documentation, it will be verified and, provided we are satisfied, we will cancel your agreement and process the refund of your deposit in full within 30 days.
If you fail to provide the information within 3 days, you will be required to provide 4 weeks’ notice and will remain liable for any rent due during this notice period.
2ND YEAR & SUBSEQUENT YEAR STUDENTS
You can cancel your tenancy agreement for up to 7 calendar days after the date of the booking, which is known as the Initial Cancellation Period, or ‘Cooling Off Period’, by sending an email to your property email address if already in residence.
Providing your booking is cancelled within this Initial Cancellation Period, we will refund your full security deposit.
Please note, refunding the deposit after cancelling the booking may take a number of weeks depending on where it is up to in the process of securing it with the tenancy deposit scheme. If it has already been issued to the tenancy deposit scheme at the point of cancellation, they work to their own timeline and we cannot influence the speed of the refund from them.
Outside of the Cooling Off Period, termination of your tenancy agreement will only be authorised if a suitable replacement tenant is found, if any applicable legal notice that applies under current legislation is issued, or if your place at your University or Higher Education Institute is withdrawn.
To apply to be released from this contract if you do not achieve the required grades and your place at university is withdrawn, you must:
Providing your booking is cancelled within this Initial Cancellation Period, we will refund your full security deposit.
Please note, refunding the deposit after cancelling the booking may take a number of weeks depending on where it is up to in the process of securing it with the tenancy deposit scheme. If it has already been issued to the tenancy deposit scheme at the point of cancellation, they work to their own timeline and we cannot influence the speed of the refund from them.
Outside of the Cooling Off Period, termination of your tenancy agreement will only be authorised if a suitable replacement tenant is found, if any applicable legal notice that applies under current legislation is issued, or if your place at your University or Higher Education Institute is withdrawn.
To apply to be released from this contract if you do not achieve the required grades and your place at university is withdrawn, you must:
- send an email from the email account you booked with to your property email address if already in residence confirming that you wish to cancel your booking, stating your full name, details of the property booked;
- send a letter from your university/college which confirms that the required results were not achieved, and that your place has been withdrawn.
These document(s) must be received by us within 3 calendar days from the date you receive this confirmation.
On receipt of the required documentation, it will be verified, and provided we are satisfied, we will cancel your agreement and process the refund of your deposit in full within 30 days. If it has already been issued to the tenancy deposit scheme at the point of cancellation, they work to their own timeline and we cannot influence the speed of the refund from them.
If you fail to provide the information within 3 days, you will be required to provide 4 weeks’ notice and you will remain liable for any rent due during this notice period.
On receipt of the required documentation, it will be verified, and provided we are satisfied, we will cancel your agreement and process the refund of your deposit in full within 30 days. If it has already been issued to the tenancy deposit scheme at the point of cancellation, they work to their own timeline and we cannot influence the speed of the refund from them.
If you fail to provide the information within 3 days, you will be required to provide 4 weeks’ notice and you will remain liable for any rent due during this notice period.
CAN I CANCEL MY CONTRACT ONCE I HAVE MOVED INTO THE ACCOMMODATION?
As the tenancy agreement is an Assured Periodic Tenancy Agreement, you will be able to serve two months’ notice to quit to end your tenancy agreement.
This notice will need to be inline with a rent period, and the notice must expire on the last day of a rent period. For example, if you pay rent on the 1st of the month, your notice should be at least two months, ending on the last day of the month.
All notices should be issued in writing, ideally via email, to salesenquiries@ukstudenthouses.com
You should include the following information;
This notice will need to be inline with a rent period, and the notice must expire on the last day of a rent period. For example, if you pay rent on the 1st of the month, your notice should be at least two months, ending on the last day of the month.
All notices should be issued in writing, ideally via email, to salesenquiries@ukstudenthouses.com
You should include the following information;
- Your full name
- The address of the property
- The intended departure date
COMPLAINTS
If you are not satisfied that Homes for Students have complied with this policy and wish to complain, our complaints policy gives information on what you should do, together with details of how we will handle your complaint.